Community Update

I'm going to go ahead and apologize(to the people who have gotten screwed over from this place since i did last year) for not writing a review earlier. Early last year the clutch went out in my 2007 ford f150 which made my truck not drivable, so I had to get it towed to be fixed. Since I was a college student and didn't have any money, I looked up the closest auto repair near me, which happened to be this place(top dog complete auto repair). I read the reviews(which all said great things about this horrible place) and decided that I would try them out and save myself some money on the tow bill since they were only 1 mile from my home. Ohhhhh what a horrible decision I made!!! I got my truck up there and left it with them to check it out and get me a quote. I knew it was gonna be expensive so I went with their $1500.00 dollar quote and told them to fix it. The lady that answered the phone and handled the front desk was soo nice I just knew they were gonna treat me right. So 4-5 days later my master cylinder, slave cylinder, and whatever else had to be replaced was done and I went and picked up my truck. The wonderful lady at the front desk was happy to take my money and handed me my keys and I was out the door. I got in my truck and when I pulled out of the parking lot and shifted, or at least tried to shift my truck into second gear the transmission made a horrible grinding noise and slammed into second gear. NOTHING was ever wrong with my transmission before so I obviously turned right around and drove right back into the parking lot. I walked right back in to this horrible place(top dog complete auto repair) and talked to the wonderful and cheerful lady that I had just spoken with 3 minutes before and told her what was going on. She told me to leave the truck there AGAIN and she would have their lying mechanic take another look at it and see if he had "left something out", so I did just that and went home waiting for them to call me back. The next day she told me the mechanic had taken a look at it and wanted me to come talk to him. I went back up there and the mechanic met me a $2300.00 dollar quote to replace my transmission. He said that whatever had messed up was going to be $900 dollars to fix and since he was going to already have the transmission off I might as well replace every one of the parts in each gear because when one goes the rest of them could go and it was only $1700.00 to replace all of them since the majority of the cost was labor in having to remove the transmission. THEN he went on to tell me that a new transmission was only $2300.00 so that was what he recommended I do. HAHA are you kidding me?! I was pissed. I let him know that my truck had never done that before he fixed my clutch problem and he replied with "well since the truck had to be towed up here, we don't really know if it did that before or not since I couldn't test drive it and there is nothing we can do except what I quoted you." So does that mean he was calling me a liar?! Needless to say I am still driving my truck to this day with the second gear messed up and only because this place doesn't honor what they say on their website about the 100% guarantee to fix any problem and probably were just trying to get more money out of my poor ass. DO NOT GO TO THIS HORRIBLE PLACE. THEY WILL SCREW YOU OVER AND DO NOT CARE ABOUT CUSTOMER CARE. MOST HORRIBLE EXPERIENCE OF MY LIFE. HORRIBLEEEEEEE PLACEEEEEEE BEWARE. I CANNOT EXPRESS THIS ENOUGH. I only put one star because I wasn't allowed to leave it blank with 0 stars.

Sincerely,
Zack Morgan
Racksmart Inc.
678.634.7396